Great Honest Service
Very Honest group of people that do great work for great prices. Customer Service was outstanding. Will refer to friends and family.
- Everything
- None that I could find
- Highly Recommended
Look no further for reliable, honest service for your vehicle delivered with a very personal touch
As an owner of a 99 Saab, I have come to know my mechanic better than I would like. That said, I have no complaints about the service received at Pinnacle. Thay have always been able to work me in quickly for whatever new noise I hear and have always taken care of the problem. They stand behind their work and they don't try to sell you things that you don't need. My latest service took care of an ongoing issue that another European automotive service station quoted to me at $230 and the dealership close to $500. Pinnacle took care of the problem for $38 and some change. My knowledge of mechanics is limited to whatever problems I have had in the past, but I am not intimidated to bring my car here. Kevin, Chris & Chase have not only my vote for City's Best, but also my business.
Best Shop Period
Kevin and his brothers were great. I took an 83 jeep there with several problems. Although I am sure they wish they had never seen that jeep, they worked on it until they got it done right. Same thing with my 93 Landcruiser. Finding a repair shop that sticks by what they say is nearly impossible to do. We all go to the dealer because we are afraid to go to a small shop. Then the dealers just take us for everything we have. This is one shop you can trust. I have recommended them to lots of friends. I know that is where they will be going when they need a repair. You should too! Only reason to ever go to the dealer again is for warranty work, nothing else.
Great Auto Repair
I needed to get my car inspected and i had a problem with a tailgate light. I put several new bulbs in and could not get it to stay on. I needed to get this fixed in order to get my car inspected and pass. I called several shops in the area, I was told that it needed a new socket and or a getting my electrical system board fixed, all of which would be quite costly. I called Pinnacle Automotive and spoke with Kevin, he squeezed me in, had his mechanic look at the car and found the problem to be minor, just needed a little tweaking. They inspected the car and I passed, I was on my way within an hour! They were very efficient and honest. I will be back there for all my oil changes as well as a minor repair needed. Great people and honest!
Repairs Subaru's, Excellent Service
Kevin's family owned business was well recomended by an auto dealer. I brought my new(2000 subaru) to Kevins shop and Kevin's excellent mechanics made many needed repairs to make the car safe for my high school daughter to drive. They did axle work,break repair,Timeing belt replacement and assorted electrical repairs. The work was done in a short amount of time and kevin saved me a fair amount of money on both parts and labor that most auto repairs don't . Kevin's honesty and helpfullness and comitment to customer satisfaction has earned all maintenence business for my wifes car and my truck. Thanks again !
Exemplary Customer Services & Overall Great Experience
Kevin & Chase at Pinnacle made a trip to the mechanic fun -- something I never thought I would say about such a chore. These guys were so helpful & clearly invested in me & my car. As a female I felt comfortable; they weren't a bit condescending or rude. They took extra time, answered all our questions, and went above and beyond. They have a great business going, they obviously love what they do, and I would recommend them highly to anyone.
Best mechanic in Raleigh for quality, customer service, and cost
Excellent car service and customer service. Just about guaranteed to be a customer for life. The first truly honest mechanic I have found. I would have to say equal to or better than the dealer in terms of quality and a fraction of the cost. I bring both of my cars only there and have referred many friends who are just as pleased. They will make sure to get the job done right and won't try to sell you parts/services you don't need. I am a true car enthusiast and highly recommend their service.
- Everything from labor cost, quality of service, and customer service
- None
- Highly Recommended
Professional and helpful mechanics
I was interested in buying an used car from another dealership and called Pinnacle on a Saturday for an inspection. Kevin picked up the phone and told me they were closed but would be happy to take a look at the car anyways. I came by 30 minutes later with the car and Kevin and Chase took a solid 25 minutes to inspect the vehicle and did a tremendous job. Then they didn't charge me a thing!!! These guys are great, have a clean shop and treat everybody well. They definitely earned my business from just a basic car inspection. I'd recommend them without hesitation to anyone in the triangle.
Friendly and helpful
I went to Pinnacle Automotive when I was in the market for a used car; I asked them to inspect a car I was thinking about buying. I have lived in the area for awhile, but the mechanic I have taken my cars to in the past was was far enough away from the owner of the car that I needed to find a mechanic more conveniently located for the owner. I got an appointment at Pinnacle quickly, they did not charge me for the inspection, and they gave me honest, detailed feedback about the condition of the car. I would definitely consider using them again in the future, and I recommend them to others!
Pinnacle provided me with expert automotive care for my BMW at a very reasonable price.
I am extremely satisfied with the service I received at Pinnacle Automotive. As I am relatively new to this area I was looking for a shop that worked on BMWs and was not a dealership. I am so happy to have found Pinnacle. They provided over the top costumer care and quality service at an extremely reasonable price. I have found a service center that I feel confident and comfortable return to over and over again.
A local favorite of mine
Great customer service. Went the extra mile. My personal repair shop from now on!
The best decision I ever made!
Over and above courtsey
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